AI chatbot for businesses that answers even while you sleep.
We build AI chatbots for businesses in Serbia. The chatbot answers customers on your website, Instagram, Facebook, WhatsApp and Viber, 24 hours a day, in Serbian. It knows your prices, services and opening hours, books appointments, and sends you only what needs a person.
Try it: this is a demo with prepared answers on about ten topics. A real chatbot answers from your price list, website and frequently asked questions.
What an AI chatbot is and why businesses use one.
An AI chatbot is a program that chats with customers in your place. Unlike old bots with buttons and canned answers, an AI chatbot understands questions written in the customer's own words, without diacritics or with typos, and replies naturally, like a person who knows your business well.
Businesses use one for a simple reason: customers write in the evening, on weekends and while you are busy, and they expect an answer right away. Every message left unanswered until tomorrow is a potentially lost customer. A chatbot replies in a few seconds, at any hour, and never forgets to write down the contact details.
A chatbot does not replace your team. It takes over the repetitive questions, like “how much does it cost”, “are you open on Sunday” or “where are you located”, and leaves your people the conversations that need a person.
Where the chatbot works.
Website
A chat window in the corner of your website. It answers visitors while they browse what you offer and guides them to an inquiry or a purchase.
Instagram and Facebook
It answers messages in your inbox, and can also reply to comments like “price?” under your posts.
For customers who prefer to write on their phone. It runs through an official WhatsApp Business account.
Viber
The most widely used messaging app in Serbia. The chatbot answers in your company's Viber chat.
What your chatbot can do.
- Answers questions about prices, services and opening hours, based on your price list and documents.
- Books appointments directly into your calendar, for example Google Calendar or Calendly, and sends a reminder.
- Takes orders and inquiries and logs them in a spreadsheet or CRM, with the name, contact details and what the customer wants.
- Qualifies customers: it asks two or three questions and sends you only the serious inquiries.
- Hands over to a person when a question is out of scope, with the full conversation, so the customer doesn't have to repeat anything.
- Answers in multiple languages, for example to tourists in English or German, with no extra setup.
Who an AI chatbot is for.
It helps most for businesses that get a lot of similar questions and book appointments:
- Medical practices and clinics: service prices, available appointments, preparing for an exam.
- Beauty salons, hairdressers and gyms: booking, price list, memberships.
- Restaurants, hotels and apartments: reservations, menu, availability, guest questions in foreign languages.
- Online stores: delivery, sizes, returns, order status.
- Repair shops and tradespeople: fault reports, estimates, visit times.
How we build a chatbot.
Call
Half an hour, free. We go through the questions your customers ask most often and the channels they write on.
Prototype in 7 days
A chatbot on your data, which you then test yourself and with a few customers.
Launch
We connect it to your website, Instagram, WhatsApp or Viber, and to your calendar.
Maintenance
We monitor conversations, add to its knowledge and update prices when you change them.
What we need from you.
- Your price list, a description of your services and your opening hours, in any form: PDF, Word, a photo or a link to your website.
- A list of the questions your customers ask most often. Copying over a few old messages is enough.
- Access to the accounts the chatbot should work on. We'll show you how to grant it safely, without sharing passwords.
The chatbot always says clearly that it is an AI assistant, does not make up prices or information that isn't in your documents, and stores only the customer data needed to answer or book.
Questions about AI chatbots.
How long does it take to build an AI chatbot?
After the first call we build a prototype on your data, and you see it in seven days. Launch on all channels depends on how many channels we connect and whether the chatbot needs to enter appointments into a calendar or CRM.
Which channels can the chatbot work on?
On your website (as a chat window), in Instagram and Facebook messages, on WhatsApp and on Viber. One chatbot can work on several channels at once, with the same knowledge of your business.
Does an AI chatbot understand Serbian well?
Yes. Modern AI models understand Serbian in both Latin and Cyrillic script, as well as questions written without diacritics and with typos. Before launch we test the chatbot on real questions from your customers.
What happens when the chatbot doesn't know the answer?
It doesn't make things up. It tells the customer that someone from the company will get in touch, takes a name and a phone number or email, and immediately sends you a message with the full conversation.
How much does an AI chatbot cost?
The price depends on the number of channels, calendar or CRM integration, and how much the chatbot needs to know. The first half-hour call is free, and after it you get a quote with the exact price and the monthly maintenance cost.
Is it safe for a chatbot to handle customer data?
The chatbot stores only the data needed to answer or book, and we do this in line with Serbia's Law on Personal Data Protection. The customer always knows they are writing with an AI assistant.
Tell us what your customers ask most often.
In a half-hour call you'll get a proposal for what the chatbot would look like for your business and a quote with a price.
Write to us at ponuda@badpromptstudio.rs or fill out the short form on the home page.
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